Transfer a Call Using a Transfer Button

In the CIC client, you can transfer a connected call or other interaction by using the Transfer button on the Queue Control toolbar or the Directory toolbar.

For more information, see:

• Transfer a Call Using the Queue Control toolbar

• Transfer a Call Using the Directory Toolbar

• Transfer a Call to a Directory Entry

Related Topics

Create a Conference Call Using Drag and Drop

Drag and Drop a Call Onto a Name in a Directory

Park a Call on Another Person’s Extension

Transfer a Call After Consulting the Recipient

Transfer a Call to a Directory Entry

Transfer a Call to a Workgroup

Transfer a Call to Another Person’s Voicemail

Transfer a Call to Your Voice Mail

Transfer a Call Without Consulting the Recipient